Shipping Policy

How long will it take for my order to arrive?

The delivery time for orders is 24-72 working hours from when the order is placed (only for peninsular shipments; the Balearic Islands, Canary Islands, Ceuta and Melilla are excluded). All shipments will be made by the transport company GLS.

If for any reason the order had to be delayed we will contact you to let you know.

Once the order is placed, it is not allowed to make any change in the shipping address, unless the customer bears the costs and is expressly accepted by the parties.

What is the shipping cost?

Shipping costs are not included in the price of the items. These will appear broken down in the summary of your purchase. The expenses will be calculated depending on the destination and therefore will be:

Spain (peninsula): Up to 4kg €4.90
Islands, Ceuta and Melilla: Up to 4kg €13.20

Shipping costs will be free on purchases over €200 (only for peninsular shipments; the Canary Islands, the Balearic Islands, Ceuta and Melilla are excluded).

For orders outside of Spain, please contact by mail contacto@lamalvalocadejerez.com

What happens if I am not at the address I indicated when the courier goes to deliver the order?

After a first delivery attempt, the carrier will leave you a notice so that you can contact him and set a new delivery date. This delivery can be made at the shipping address that you indicated to us or at one of the carrier's offices. After another failed attempt, your order will be canceled and we will refund the amount of the order minus the cost of returning the package.

What do I do if my order does not arrive?

If after a period of 5 working days from the confirmation of your order you have not received it, contact us by email contacto@lamalvalocadejerez.com